Refund policy

Return & Refund Policy

At our store, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

Returns

• You have 7–14 days from the date of delivery to request a return.
• To be eligible for a return:
  • The item must be unused and in its original condition.
  • The item must be in the original packaging.
  • Proof of purchase (receipt or order number) is required.

Non-Returnable Items

• Used or damaged items (not due to our error)
• Personal care items (for hygiene reasons)
• Customized or personalized products
• Clearance or sale items (if applicable)

Refunds

• Once we receive and inspect your returned item, we will notify you.
• If approved, your refund will be processed within 5–10 business days.
• Refunds will be issued via the original payment method.

Late or Missing Refunds

• If you haven’t received a refund yet:
  • Check your bank account again
  • Contact your credit card company (it may take time before your refund is officially posted)
  • Then contact your bank

Exchanges

• We only replace items if they are defective or damaged.
• If you need an exchange, contact us with details and photos of the product.

Shipping Returns

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• Shipping costs are non-refundable.